Boost sales and reduce cart abandonment with AI Chatbots

Guide shoppers to the right product, proactively address any open questions, grow your email list, and make sure shoppers don't leave without buying.
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Trusted by 10,000+ businesses and organizations big and small:

By 2022, 70% of customer interactions will involve an emerging technology such as AI.*
*Gartner, Magic Quadrant for the CRM Customer Engagement Center, May 2018

~2%average store conversion rate

After working with thousands of eCommerce stores, we discovered that there are certain critical shopping junctures where shoppers fall off. Boost conversions by proactively offering shopper assistance and discounts during these key junctures, as shown below.

OLD WAY

TRADITIONAL ECOMMERCE
WITHOUT 
Upon arrival of new shoppers
Force shoppers to fend for themselves, aimlessly browse, and use complex filtering to find products.

NEW WAY

CONVERSATIONAL COMMERCE
WITH 
Upon arrival of new shoppers
Make it easy for shopers to find what they need. Use an AI chatbot to guide shoppers to just the right product.

OLD WAY

Upon arrival of existing customers
Treat existing customers as if you didn’t know them and ignore their purchase history.

NEW WAY

Upon arrival of existing customers
Roll out the red carpet, greet customers personally, and offer products complimentary to their last order.

OLD WAY

Upon add-to-cart
Do nothing. Ignore statistics showing that most shoppers that add products to cart often leave without buying.

NEW WAY

Upon add-to-cart
Hold shoppers' hands until they check out. Present upsells and/or cross-sells in an effort to boost AOV, and offer to address any open questions.

OLD WAY

Upon cart close and exit
Ignore signs that your shoppers are about to leave and make no effort to entice them to stay.

NEW WAY

Upon cart close and exit
Speak up before shoppers abandon your store. Address open questions and/or offer a time sensitive discount to buy now.

OLD WAY

Upon sign of confusion
Force shoppers to find answers themselves and watch them leave in frustration.

NEW WAY

Upon sign of confusion
Proactively answer questions when shoppers browse for a certain amount of time, visit your FAQ page, or initiate a seach.

Guided Selling for eCommerce

Learn how to use Gobot’s guided selling chatbot to put the right products in front of the right customers.
"It creates a great way for me to recommend products to my customers in a dynamic way without being overwhelming to them."
Leah Carder
Rlntlss Industries

Meet our suite of revenue boosting features:

Drive sales with a chatbot that finds the right product(s) for customers

Increase conversion rate via AI conversational search that leverages customer data and expressed preferences to proactively suggest relevant, curated products.

Increase Average Order Value With Conversational Upsells and Cross-Sells

Proactively present upsell and cross-sell offers when shoppers visit particular product pages or add particular products to cart, based on order history, and more.

Make sure shoppers don't leave without buying

While you certainly don’t want to annoy shoppers with automated offers of assistance, there are certain key points in the shopping journey (such as upon cart close) where your chatbot must absolutely be there for your shoppers, or your sales will suffer dramatically.

Grow Your Email List With Conversational Lead Captures

Conversational lead captures convert better than their static popup counterparts. Gobot's conversational lead captures take into account visitor browsing behavior, viewed products, and many other factors to present timely and irresistible high converting offers. They can also answer questions, refer customers to products, and more.

If your bot isn't able to answer question, it'll hand off to the right live chat agent.

Traditional live chat in the eCommerce setting often results in wasted time and money.
Given how much you invest drawing traffic to your store, you absolutely need a strategy to make sure your visitors buy before they leave.

Window shoppers ask lots of questions, expect immediate answers, but typically don’t buy enough to justify the time spent addressing their questions.

You're in good company

Fast growing brands increase revenue and customer satisfaction with engaging Gobot chatbots.

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Join 10,000+ fast-growing eCommerce stores driving more sales with Gobot. Don't be left behind.

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