TRADITIONAL GOVT. WEBSITE & APP
Confuse people with a website packed with information and obscure categories. No instant help, poor website search functionality, and long wait times.
AI-ENHANCED GOVT. WEBSITE & APP
Leverage an engaging chatbot to guide people to the information they're looking for, quickly. Reduce repetitive phone and email inquiries, and allow your staff to focus on more complex matters.
“Citizens already engage with the government across different channels, and their expectation is to receive the same quality of service across all channels.”
“Citizens have a growing expectation of being able to access government services via conversational applications.”
“A digital government strategy should make multichannel citizen engagement a foundation of service delivery. This now needs to include conversational applications.”
Display Gobot on your website/mobile app and trigger it via Facebook
Watch Gobot quickly become your most used communication channel.
On Your Website
Trigger Via Your Facebook Page
We partner with OCV, LLC
OCV, LLC is a leader in mobile app development for law enforcement, public safety, emergency management and public health agencies for over nine years. Serving over 40 states and Canada.
Why Your Agency Needs Gobot:
Increase public satisfaction by using AI to reduce the need to navigate a complex website or transactional portal and avoid long lines.
Improve the speed and effectiveness of your interactions with residents. Reduce wait time and resources needed to respond to basic repetitive inquiries.
Communicate with the public using a channel the public is comfortable with and expects: instant messaging.
Quickly guide people to the right agency or department for the services they need.
Relieve your support staff. Your chatbot is multilingual and automatically addresses repetitive questions, 24/7.
Free up government employees to manage the more complex requests.
Leverage chatbots to reduce costs and provide each citizen with personalized service.
Be prepared to address public inquiries during surge periods including emergencies such as COVID-19.
Leverage valuable chatbot analytics and intelligence to improve services and related work processes.
Your staff's time is valuable. Our team of chatbot pros will build and manage your bot for you.
We'll analyze your website/app and build your agency or department an intelligent virtual assistant chatbot using our conversational AI platform that gets smarter over time. Here's how it works:
We study your website/app to thoroughly understand your needs.
We'll do a deep dive into your materials and translate this knowledge into an actionable automation game plan.
We build a Gobot chatbot and set you up for ongoing success.
With our newfound understanding of your needs, we'll use the Gobot builder to build the perfect conversational AI virtual assistant chatbot.
We optimize performance by monitoring chatbot stats.
We'll keep a close eye on your chatbot's performance, watching its conversations, consistently providing suggested improvements, and sharing analytics.
AI-Powered Help Suggestions
Gobot utilizes Natural Language Processing to analyze visitor queries and instantly deliver accurate responses. Reduce the burden on your team, and leverage their know how to focus on the more complex queries.
Powerful Chatbot Platform Built for Government. No Coding Required.
Even though we'll build and manage your bot for you, start to finish, you'll still have full access to Gobot's chatbot building platform.
Gobot's robust drag-and-drop visual chatbot builder makes it easy for your team to update your bot on the fly.
See all of your bot conversations and contacts in one central location. Easily review and filter chats.
Connect To Your Systems
Connect Gobot to your internal systems to allow your bot to pull in and push out data as necessary.
We're happy to build custom integrations and functionality to satisfy your agency's exact requirements.
Hand Off To Your Staff When Needed
If your bot is unable to answer a question, it can connect the chatter with the correct human staff member via email or phone. Gobot can automatically send a chat transcript with full context to your staff, and they can reply directly to that email. Gobot can also provide the chatter with the correct department's phone number.
Easily Create, Organize
& Publish Help Articles
Gobot's AI scans your content to intelligently suggest answers to people's questions. You can also leverage Gobot's full page Knowledge Base functionality as your website's public Help Center.
Gauge public opinion and collect feedback via chat polls
Allow members of the public to voice their opinions on important issues. Turn this feedback into actionable results.
Monitor and Capture Performance
Get chatbot performance reports. Analyze chatbot volumes, topics, unanswered vs. answered questions, abandonment rate, and more. Connect with Google Analytics for additional stats.
We'll match your chatbot to your government agency's website and/or app. Customize sizing, coloring, positioning, spacing, and much more.
Gobot was designed from the ground up with privacy in mind. Automatically track visitor consent, create compliance logs, include geographic bot triggers so data collection can be tailored to regions with heightened privacy requirements, and more.