FOR TRAVEL & HOSPITALITY:

Identify Email Addresses Of Your Anonymous Travelers.

Every day, thousands of travelers browse your site, check rates, and leave without booking or subscribing. Identity Cloud captures their permissioned emails and real traveler intent — then can even send personalized, on-brand follow-ups on your behalf. Compliantly transform anonymous browsers into high-value guest profiles synced to your email, CRM, and ad platforms. Drive more direct bookings, recover abandoned reservations, and grow high-match ad audiences.

TRUSTED BY HUNDREDS OF LEADING BRANDS

Ad costs are skyrocketing and ROAS is plunging

You're spending more money than ever driving shoppers to your store, only to have the majority of shoppers abandon. To make things worse, it's getting far more difficult to retarget these abandoners.
2-5x
higher ad costs compared to pre iOS 14.5
50-75%
  smaller ad retargeting audiences due to iOS 14.5 restrictions.  
$18bn
in abandonment revenue lost by Ecommerce brands each year
86%
of mobile shoppers abandon their shopping carts
30%
of shoppers buy from a competitor after abandoning
How leading travel brands solve this with Identity Cloud
With one lightweight pixel, Identity Cloud automatically identifies the email addresses of anonymous visitors as they browse your site — even if they never opt-in or log in. When someone checks rates, views a room, or starts an itinerary, Gobot connects that activity to a permissioned identity within its travel-specific network.

Those verified emails flow instantly into your ESP, CRM, and ad platforms — or Gobot can send your branded follow-ups directly, recovering bookings you would have otherwise lost.

For existing guests, the same pixel resolves behavior across sessions and devices so you can recognize loyalty members even when they’re logged out.
The new direct-booking engine for travel
Identity Cloud turns the 97% of site visitors you normally lose into reachable, marketable guests. Grow your first-party database, recover abandoned bookings, and rebuild shrinking ad audiences. Send personalized, automated follow-ups with saved reservation details and target those same travelers across Meta, Google, TikTok, and more.

When you can email — and recognize — every high-intent visitor, your marketing becomes predictable, measurable, and profitable.
Built for the way travelers actually book
Travelers research across devices, compare for days, and return only when ready. Gobot Identity is designed for that reality — helping hotels, resorts, airlines, cruises, and ticketing brands capture researching guests, re-engage abandoners, and deliver personalized experiences that drive measurable ROI.
Why Identity Cloud
Unlike tools that only recognize your existing database, Gobot starts by identifying new traveler emails you never had access to — then adds cross-device recognition, follow-up automation, and people-based ad targeting.

It works seamlessly with your current ESP, CDP, and booking engine — no rip-and-replace required. All data is permission-based and privacy-compliant, giving your team a first-party identity layer built for the travel journey.
Effortless Setup in Minutes.
Set up Identity Cloud effortlessly—simply add one JavaScript snippet or deploy through Google Tag Manager.

Ad costs are skyrocketing and ROAS is plunging

You're spending more money than ever driving shoppers to your store, only to have the majority of shoppers abandon. To make things worse, it's getting far more difficult to retarget these abandoners.
2-5x
higher ad costs compared to pre iOS 14.5
50-75%
  smaller ad retargeting audiences due to iOS 14.5 restrictions.  
$18bn
in abandonment revenue lost by Ecommerce brands each year
86%
of mobile shoppers abandon their shopping carts
30%
of shoppers buy from a competitor after abandoning

FAQs

How does Identity Pixel identify anonymous site visitors?

Identity Pixel uses a combination of proprietary identity graph technology and partnerships to match anonymous traffic against a network of over 260 million US consumer profiles. Once matched, we provide full email opt-ins, making these contacts usable within your existing email marketing strategy.

How is Identity Cloud different from standard retargeting or cart-abandonment tools?

Traditional tools only target known users or those who’ve already opted in. Gobot identifies anonymous travelers before they abandon, connects their cross-device activity, and gives you permissioned email access—so you can re-engage far more visitors with personalized, high-converting messages.

Can Identity Cloud recognize travelers across devices and sessions?

Yes. Travelers often research on one device and book on another. Gobot resolves those fragmented interactions into a single guest identity, allowing you to recognize and re-market to the same traveler whether they’re browsing on mobile, tablet, or desktop.

How does Identity Cloud improve our advertising ROI?

Most travelers leave your site without ever providing an email address — meaning you lose the ability to follow up once they abandon. Gobot identifies those visitors’ permissioned emails and can automatically send on-brand follow-ups that bring them back to complete their booking. The result is a measurable lift in direct revenue and reduced OTA dependency.

How does Gobot actually help us increase direct bookings?

Most travelers leave your site without ever providing an email address — meaning you lose the ability to follow up once they abandon. Gobot identifies those visitors’ permissioned emails and can automatically send on-brand follow-ups that bring them back to complete their booking. The result is a measurable lift in direct revenue and reduced OTA dependency.

Is this compliant with privacy regulations?

Yes. All data provided by Identity Pixel is fully permissioned and compliant with US data privacy regulations.

Will this hurt our email deliverability?

No. Identity Pixel goes through a multi-layered filtering and validation process to ensure only high-quality, engaged email addresses are passed into your system. Many of our clients experience open and click rates that match or exceed their standard list performance. For those seeking additional assurance, we offer an optional internal ESP optimized for peak deliverability.

Will Gobot integrate with our existing systems?

Seamlessly. Gobot plugs into your current ESP, CRM, CDP, booking engine, and analytics stack — no rip-and-replace required. It simply adds a powerful identity layer that enriches your existing data and amplifies your marketing channels.

How long does setup take?

Setup is as simple as adding a one-line JavaScript snippet to your site header or deploying through Google Tag Manager. Most clients are live within 15 minutes. Our team handles everything for you during onboarding.

Can Identity Cloud send follow-up emails for us?

Yes. Identity Cloud can automatically deliver personalized, branded follow-ups — for example, a reminder to complete a booking or a dynamic offer based on itinerary searches. Or, if preferred, identified emails can flow directly into your existing ESP for your team to manage campaigns.

Does this replace our retargeting or CRM programs?

Not at all. Identity Cloud complements them. By identifying travelers earlier in the funnel, Gobot expands your reach, giving your email, CRM, and ad campaigns access to a much larger, verified audience — including travelers who would otherwise be invisible.

How long before we see results?

You’ll start seeing new traveler identities and recovered bookings within days of launch. Gobot’s pixel begins identifying traffic as soon as it’s live, and early wins are often visible within the first week.

Who is Gobot best suited for?

Hotels, resorts, airlines, cruises, ticketing platforms, and attractions — any brand that drives online traffic but struggles to re-engage visitors who don’t book on the first visit.

What happens after the 30-day free trial?

If you love the results—which most clients do—you can continue seamlessly without losing data or momentum. If not, there’s no obligation or cost. Our trial is 100% risk-free and includes full support.

Ready to turn lookers into bookers? 
Every day, thousands of travelers visit your site anonymously. With Identity Cloud, you can finally capture their emails, reach them again, and convert them into bookings.
START 30 DAY FREE TRIAL